Reviews & Testimonials
at Great Lakes Honda

Jules Nieves was absolutely outstanding throughout my mother’s entire process! I was truly impressed by her professionalism, communication, and the way she managed every step from beginning to end. She kept everything moving forward, stayed on top of the details, and made sure we always knew what was happening and what to expect next. What stood out most was that we never had to chase anyone down or wonder where things stood. Jules was proactive, attentive, and consistent in keeping the process on track. That kind of communication and follow-through makes such a difference, especially when you’re helping a loved one navigate an important experience. Jules made what could have been a stressful process feel smooth and reassuring. Her dedication, organization, and genuine care did not go unnoticed. She gave us confidence and peace of mind every step of the way, and that is something I truly appreciate. I cannot recommend Jules Nieves highly enough. She went above and beyond, and her commitment to making sure everything moved forward seamlessly was exceptional. My mother’s experience was so much better because of her, and I’m incredibly grateful for the care and attention Jules provided. She is truly a pleasure to work with and an incredible asset to her team!

Great experience with Sarah. Highly recommend her!

It was our distinct pleasure to collaborate with Christopher Ferranti at GL Honda. Christopher demonstrated attentiveness, honesty, transparency, diligence, and affability throughout our experience, qualities that are increasingly rare today. While purchasing a vehicle from a dealership can often be a challenging endeavor, in humor, worse than buying a home, Chris made the process quite manageable. A proposal to streamline the purchasing process could result in significant cost savings for both the dealership and its customers. Implementing electronic document signatures would be an excellent initial step. It is understood that throughout this process, dealership staff are well-positioned to offer various opportunities for additional product sales. Refining the process does not preclude this aspect. In conclusion, I highly recommend considering Great Lakes Honda as your primary destination when in the market for a new or used vehicle. Ask for Christopher Ferranti. He will not disappoint. A shout-out and kudos to Isidro, his manager.

Great People, Jules was very helpful, I ment to write this sooner but didn't have a chance.

Excellent service and fair pricing in my wife’s new Honda lease. Jordan took time to uncover needs and suggest the best fit for what we were looking for. The staff stayed late to finish our closing, we couldn’t ask for better service. This is our second transaction with Great Lakes Honda and both times have been easy, convenient, and priced right.

This is a review related to my interactions with Joe Pawlowski, Service Advisor at Great Lakes Honda. Recently, I purchased a 2026 Honda Passport. Shortly after the purchase, I noticed a small section of molding trim around one of the windows wasn’t fully attached. So, I made an appointment to have it reviewed & see if it could just be reattached somehow by the service department, or if a new part needed to be ordered. I’ve interacted with many Service Advisors at dealerships over the years and, by far, Joe is the nicest, most thorough Advisor with the best follow up of any Advisor I’ve ever encountered. Because this is a new redesigned model and the part was a small component, the item wasn’t shown in the electronic catalog. Joe said he’d do some research and get back to me. I thought, maybe I’d never hear from him & the dealership/Honda would just hope I’d go away. Much to my surprise, Joe quickly followed up with me with phone calls & texts to let me know the status & ultimately scheduled a service appointment. Given that the whole process, including getting the parts took several weeks longer than expected, Joe actually offered to take me home, while my vehicle was being serviced, if I wasn’t able to get a ride. The work was done in a timely & professional manner. Joe made sure I was satisfied with the work and my experience. Thanks Joe!

I called Joe Pawlowski to tell him I was almost at 5000 miles and needed an appointment then asked what the cost and my first service was free, he got me in and out with in 40 minutes and continued on my day, thanks Joe your the best!!!!!!! A+A+A+A+

Overall Experience was Great! lol Thanks T T-MONEY I love my car 👍

Fantastic people to work with. They go above and beyond to make sure you’re satisfied in all regards. Loved working with Jordan and the team!

Jules was great. Process was simple and transparent. Love my Honda Civic

Great experience. My salesperson Shane and Sales Manager Teddy Stout were outstanding. They went out of their way to get me a honest price on a 2027 CRV Hybrid Sport L .This is the fifth Honda l have leased. I used to shop around other Honda dealers, but I will only buy from Great Lakes Honda East in the future.

Forrest is a great representative for Great Lakes Honda. Outstanding professionalism and pleasant nature!

Jordan was our salesman, and although we didn’t buy a car from Great Lakes Honda, we were close to! Jordan wasn’t pushy, and was respectful and driven to help us. Great job Jordan!

Donte is the best! My friend and I went to finalize my purchase and we laughed the whole time. Will definitely recommend family and friends to go to him. Very professional and accommodating and although I was a lot to handle yesterday, he took it in stride and was very patient. Also, shoutout to Teddy. He made quite the impression and added to the joy of the experience. And Shai, thank you for the food recommendation. Butcher & Bloom was delish! Steve, maybe Steven, the finance guy even had us laughing. I also greatly appreciated him taking responsibility for a minor issue that took place. Isidro, I appreciated that you knew I was wearing a Canadian Suit. And the sweet gal who went over all the features was great, that was very helpful. And last but not least, the cute dog strolling around and the beautiful plants, added to the atmosphere. Someone does a great job of maintaining the plants and the cleanliness of the space. Thanks for the photo souvenir, Donte!

I had the most amazing and efficient car shopping experience with Stashia. She was personable, knowledgeable and a true delight to work with. Don’t believe the car shopping horror stories. With her you’ll leave feeling happy and like you’ve made a new a friend!! Special S/O to Isidro as well, he made sure we got a reasonable deal and even brought out a pink bow for pictures. Couldn’t have asked for a better experience from this team!

I have been dealing with this dealer for years and they always provide excellent service

Had my 2021 Honda HR-V just serviced there.After buying it there new, I started going to a non- Honda place for oil changes, etc. The other service was adequate but I became convinced I wasn't giving it the best it deserved. Jeanette Weyrick quickly set up my appointment. And Joe Pawlowsky was my service advisor. My beloved White vehicle had a full Honda strict inspection. It was quick and painless. Joe was kind and efficient. Never going anywhere else again...thank you Joe and Jeanette!

Shout out to Great Lakes Honda Akron! We had a great experience working with Stashia Brumley on my daughter's new Honda Civic purchase. Stashia made sure every step in the process was seamless! She went above and beyond to make sure we had a great experience! Thank you

Staisha was a doll

Shai Wilson was knowledgeable , courteous and has exceptional customer service! I would refer anyone to him if you're looking for fairness and honesty!